Agents
Personal coaching and instant feedback after every call. Finally measured on what they say to customers, not just on call times.
Live Yappit
Quality assurance for every call. 100% coverage. Instant coaching. No sampling.
Yappit is AI-powered quality assurance and performance coaching for call centers. It reviews every call, scores compliance, sentiment and outcomes, and gives agents feedback they can use on the very next call.
A DevShift and Badger Group venture · Bank-grade encryption · Automatic redaction of sensitive personal data
Website preview Live
100%
call coverage, no sampling
3
role-based views
Who it's for
Agents, auditors and managers. Each with their own view.
One platform with a tailored view for every role in the call center, so everyone gets the insight and tools they need.
Quality auditors
Full call analysis and automated quality scoring. Calls that need human attention are flagged, so review time goes where it matters.
Call center and sales managers
Team performance, trends and compliance risks in one view, with criteria tailored to every team and campaign.
How it works
From the call to the next coaching moment.
Set your criteria
Define what a good call looks like: compliance requirements, script and goals, separately for each team and campaign.
AI reviews every call
Every call is scored for compliance, sentiment and outcome. No sampling, no blind spots.
Instant feedback
Agents get a score and coaching prompts after every call, while auditors focus on the calls flagged for review.
Track and improve
Role-based dashboards, leaderboards and challenges, with early warning of performance shifts and compliance risks.
Capabilities
Unlike any QA tool you've used before.
100% call coverage
Every call is analyzed. No sampling and no blind spots, with complete visibility at any scale.
Automated scoring
AI evaluates every conversation for compliance, sentiment and outcomes.
Real-time feedback
Instant scores and coaching prompts, so agents improve after every interaction.
Built-in gamification
Leaderboards, challenges and rewards that turn quality into motivation.
Role-specific dashboards
Agents, auditors and managers each get the clarity they need.
Enterprise security
Bank-grade encryption, automatic redaction of sensitive personal data and role-based access control by default.
Privacy & security
Sensitive data stays protected.
Call center conversations are full of personal data. Yappit encrypts it to bank-grade standards, redacts sensitive personal data automatically and limits access by role, by default.
- Bank-grade encryption
- Automatic redaction of sensitive personal data
- Role-based access control by default
FAQ
Yappit questions
What does Yappit do?
Yappit is AI-powered quality assurance (QA) and performance coaching for call centers. It reviews every call, scores compliance, sentiment and outcomes, and gives agents instant feedback and coaching.
How is it different from traditional call QA?
Traditional QA listens to a small sample of calls. Yappit reviews 100% of them, flags the ones that need human attention and returns feedback instantly, so auditors spend their time where it matters.
How does Yappit protect personal data?
Data is protected with bank-grade encryption, sensitive personal data is redacted automatically, and access is limited by role by default.
How is Yappit related to DevShift?
Yappit is a joint venture of DevShift and the Badger Group. DevShift co-owns the product and builds it. For a demo or more details, visit the Yappit website.
Ready to hear what happens on every call?
Visit the Yappit website to request a demo, or talk to us about AI for calls and call centers in your organization.